Answer
Key Elements of TQC are:

1. Quality comes first, not short-term profits
2. The customer comes first, not the producer
3. Decisions are based on facts and data
4. Management is participatory and respectful of all employees
5. Management is driven by cross-functional committees

Answer
PDCA stands for Plan, Do, Check and Act.

• Plan: Establish the objective and process to deliver the results.
• Do: Implement the plan and measure its performance.
• Check: Assess the measurements and report the results to decision makers.
• Act: Decide on changes needed to improve the process.
  

Answer

1. Pareto analysis
2. Trend Chart
3. Flow chart
4. Histogram
5. Scatter diagram
6. Control chart
7. Cause and effect diagram